Patient Engagement Specialist

We’re seeking a Patient Engagement Specialist to join our team on a part-time basis. In this role, you will be the first point of contact for patients exploring our rental and purchase options. This role involves guiding patients through the purchasing process, it’s rooted in empathy, education, and trust—not high-pressure sales tactics.

Responsibilities:

• Communicate with patients via phone, email, and online platforms to guide them through the rental and purchasing process
• Build rapport with patients by listening with empathy, understanding their unique needs, and providing personalized support
• Clearly explain product benefits, usage, and payment options in a compassionate and respectful manner
• Ask exploratory questions that will help us better understand our patients
• Collaborate with internal teams (Patient Ambassadors and Operations) to ensure a seamless patient experience
• Maintain accurate records of all patient interactions and updates in our CRM
• Proactively follow up with patients to ensure their questions are answered and they feel supported
• Manage a high volume of calls and emails while maintaining warmth and professionalism
  

Qualifications:

• Prior experience in inside sales or similar
• Exceptional verbal and written communication skills
• Comfortable spending extended periods on the phone and computer
• Ability to be empathetic, patient, and solution-focused under pressure
• Organized and detail-oriented, with a strong ability to multitask
• Tech-savvy and familiar with CRM or patient management systems
• Availability to work flexible part-time hours, including some evenings or weekends as needed
  

Preferred:

• Prior experience in healthcare, customer service, patient advocacy, or a related field
• Insurance experience is helpful
  

What We Offer:

• Competitive compensation and commission structure.
• A supportive and collaborative work environment.
• Remote work flexibility.
• Results-focused with minimal internal meetings.
  

Application Process:

Interested candidates are encouraged to apply by submitting their resume via the job listing on myeyes.net/careers.